At Dubai International Hotel, we are fully committed to protecting your privacy and personal data. Our goal is to provide exceptional products and services that exceed your expectations, whether you are traveling for business or leisure. We use the information you share with us very responsibly, to enhance your experience and ensure our services meet your needs. This privacy statement explains how we collect, use and safeguard your information.

We collect your personal data so we can provide the services you request, such as processing bookings and  transactions. We may use your information for the following purposes:

• Fulfilling reservations and responding to your information requests. 
• Processing purchases, program memberships, and responses to our communications (such as surveys, promotional offers,or booking confirmations).
• Meeting your personal preferences and service requests.
• Collaborating with third-parties (with your consent) to better understand your interests and improve your experience.
• Updating your contact information, such as your address. 

With your consent, we may also use your data to:

• Send direct marketing messages about Dubai International Hotel, our partners, or other trusted third parties.
• Conduct market research to improve our websites, hotel services, communications, and advertising campaigns.
• Analyze data to better understand our customer's preferences and improve our operations (all analyses produce aggregated, non-identifiable data)

To enhance your experience, we may collect information such as:

• Your name, contact details, gender and lifestyle preferences like room selections, leisure interests and special accommodation requirements.

When you visit our website, we may collect general internet log data and analyse behaviour patterns in a way that does not identify you personally. If we need to collect personally identifiable information, we will notify you clearly at the time of collection and explain its purpose. 

You can opt out of surveys or marketing emails from Dubai International Hotels at any time. You can do this via the link in the communication or by contacting us directly. 

You can choose which type of messaging you wish to recieve, or prevent your data from being shared with our marketing partners or other trusted third parties for marketing purposes.

In some cases, your consent may be implied based on the nature of the requested service or transaction. We may also need to collect sensative data, such as racial or ethnic origin, political opinions, religious beliefs, or health information when permitted or required by law. 
 

We retain your personal data only for as long as neccessary to fulfill the purposes for which it was collected.

You may store it longer when required for legal compliance or internal policies, such as for financial, legal or dispute resolutuion purposes. Some data may be stored indefinitely due to technical reasons, but its processing will be restricted unless required by law.

We and our partners use cookies, invisible pixels and web beacons to collect information about your activitity while visiting our sites.

Cookies help us to:

• Remember your login details to make future visits easier.
• Display content and information relevant to you.
• Tailor communications to your interests and location.
• Our cookies do not track your activity outside our websites.

Please note that third parties may also place cookies on your device and we are not responsible for their practices.

We use pixels or web beacons to track visitors on specific pages. We use this aggregated data to improve our marketing campaigns without collecting identifiable personal data.

We work with marketing partners to deliver advertisements and content tailored to your interests, by collecting data about your online activity. 

Our website may contain links to third-party websites. Dubai International Hotel is not responsible for how these sites collect, use or share your data. 

We may update this statement periodically to reflect changes in laws, business needs, or guest requirements. 

Any updates will be posted on our website with the date of the latest revision. 

If you wish to update information, adjust your communication preferences, or unsubscribe from marketing communications, please contact us by email at hello@dihdxb.ae

You can also manage your cookie preferences through your browser settings.